Issues with Anti Virus Software & Sims 4

Sometimes your anti virus software can cause various issues with Sims 4. Please note that this isn’t a new issue and seems to happen randomly. ✅

⚠️ One of the main issues commonly seen when this happens is that mods and custom content don’t stay enabled after an update. ⚠️

However, your anti virus can cause other problems including, but not limited to:

  1. seeing red x’s in the gallery,
  2. being told you need to use the Legacy Version when you don’t,
  3. screenshots not saving to your screenshot folder.

✅Re the anti virus (which can include Windows Defender) blocking Origin/TS4 from updating the file, try adding both Origin and TS4 as trusted applications. For more information on how to do this, see Crinrict’s blog post about it: https://crinrict.com/blog/2020/10/add-exceptions-to-anti-virus-programs.html

Here’s a link to the bug report on EA AHQ about it: https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Anti-Virus-blocking-User-Folder-Screenshots/td-p/9572695

SimGuruNick had a suggestion after the December 2020 update which may help if the problem is caused by your anti-virus. The suggestion is to manually adjust your GameVersion.txt (in your TS4 folder, found under Documents\Electronic Arts) to the correct version.

Link to SimGuruNick’s tweet: https://twitter.com/SimGuruNick/status/1336741474105315328

As of the Nov 2/21 update, the current version for PC: 1.81.72.1030 . While I don’t believe this is an issue for Mac, their current version is: 1.81.72.1230

If you have any questions, need troubleshooting help or want to share your own Sims game play with other Simmers please head over to my Facebook group, Sims Sanctuary or my Discord