Sometimes your anti virus software can cause various issues with Sims 4. Please note that this isn’t a new issue and seems to happen randomly. ✅
⚠️ One of the main issues commonly seen when this happens is that mods and custom content don’t stay enabled after an update. ⚠️
However, your anti virus can cause other problems including, but not limited to:
- seeing red x’s in the gallery,
- being told you need to use the Legacy Version when you don’t,
- screenshots not saving to your screenshot folder.
✅Re the anti virus (which can include Windows Defender) blocking Origin/TS4 from updating the file, try adding both Origin and TS4 as trusted applications. For more information on how to do this, see Crinrict’s blog post about it: https://crinrict.com/blog/2020/10/add-exceptions-to-anti-virus-programs.html
Here’s a link to the bug report on EA AHQ about it: https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Anti-Virus-blocking-User-Folder-Screenshots/td-p/9572695
SimGuruNick had a suggestion after the December 2020 update which may help if the problem is caused by your anti-virus. The suggestion is to manually adjust your GameVersion.txt (in your TS4 folder, found under Documents\Electronic Arts) to the correct version.
Link to SimGuruNick’s tweet: https://twitter.com/SimGuruNick/status/1336741474105315328
As of the Nov 2/21 update, the current version for PC: 126.96.36.1990 . While I don’t believe this is an issue for Mac, their current version is: 188.8.131.520